Privacy Policy

Privacy Policy

Effective Date: 28/07/2023

This Privacy Policy describes how Caveen Commerce Ltd, trading as ZenLuxeHome ("we," "us," or "our"), collects, uses, and discloses your Personal Information when you visit or make a purchase from www.zenluxehome.co.uk (the "Site").

If you have any questions about this Privacy Policy, our privacy practices, or would like to make a complaint, please contact us via email at benjamin@zenluxehome.co.uk or telephone at 0333 090 8043.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information." The following list provides more details about the Personal Information we collect and the purposes for collecting it:

Device Information:

  • Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor, Shopify.
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.

Order Information:

  • Purpose of collection: To provide products or services, fulfill our contract with you, process payment information, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services based on your preferences.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor, Shopify, the manufacturer/supplier, and the courier involved in delivering the goods.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information:

  • Purpose of collection: To provide customer support, fulfil our contract with you, process payment information, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services based on your preferences.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor, Shopify, the manufacturer/supplier, and the courier involved in delivering the goods.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.


2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

3. Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. We use Google Analytics to understand how our customers use the Site. You can opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout. We may also share information about your use of the Site, purchases, and interaction with our ads on other websites with our advertising partners. You can opt-out of targeted advertising by visiting the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/.

4. Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, keeping you informed about new products, services, and offers, and improving our business operations.

5. Lawful Basis

In compliance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases: your consent, the performance of the contract between you and the Site, compliance with legal obligations, protection of vital interests, tasks carried out in the public interest, and our legitimate interests.

6. Retention

We retain your Personal Information for our records unless you request its erasure. For more information on your right of erasure, please see the "Your Rights" section below.

7. Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect using customer data. Some services involve elements of automated decision-making, such as temporary blacklisting of IP addresses and credit cards associated with failed transactions.

8. Your Rights

If you are a resident of the EEA, you have the right to access, port, correct, update, or erase the Personal Information we hold about you. To exercise these rights, please contact us using the contact information provided above. Your Personal Information may be processed in Ireland and transferred outside of Europe, including to Canada and the United States.

9. Cookies

We use various types of cookies, including functional, performance, advertising, and social media or content cookies, to enhance your browsing experience and provide information on website usage. You can manage your cookie preferences within your browser settings.

10. Do Not Track

As there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

11. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from individuals in this age group. If you are a parent or guardian and believe that we may have inadvertently collected Personal Information from your child, please contact us using the contact information provided above to request deletion of the information.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated policy will be effective when posted on the Site.

13. Complaints

If you have a complaint about our handling of your Personal Information, please contact us using the contact information provided above. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

This Privacy Policy is in compliance with the General Data Protection Regulation (GDPR), UK data protection regulations, and Google Merchant Center requirements.

Last Updated: 28/07/2023