Refund Policy
Refund Policy
Effective Date: 28/07/2023
This Refund Policy ("Policy") outlines the guidelines and procedures for requesting and processing refunds for purchases made from www.zenluxehome.co.uk and its associated sub-pages ("Online Store"). By making a purchase, you agree to comply with the terms and conditions set forth in this Policy.
1. Return Eligibility: You have a 30-day window from the date of receiving your item to request a return. To be eligible for a return, the item must meet the following criteria:
- It must be in the same condition as when you received it, unused, and in its original packaging.
- All tags and labels originally attached to the item must be intact.
- You must provide a valid receipt or proof of purchase.
3. Return Authorisation: Returns sent without prior authorisation will not be accepted. Once your return is approved, we will issue a return shipping label and provide detailed instructions on how and where to send the package.
4. Damaged or Defective Items: Upon receiving your order, please inspect the items carefully. If you notice any defects, damages, or receive the wrong item, contact us immediately. We will assess the issue and take appropriate steps to rectify the situation.
5. Exceptions/Non-Returnable Items: We do not accept returns for items delivered more than 30 days prior. All return requests must be made within 30 days of delivery. If you have any concerns regarding a specific item, please reach out to us for clarification.
Please note that sale items and gift cards are non-returnable and non-refundable.
6. Exchanges: The quickest way to ensure you receive the desired item is to initiate a return for the product you have and, once the return is accepted, make a separate purchase for the new item.
7. European Union 14-Day Cooling Off Period: If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a justification. The item must meet the same conditions as mentioned above for return eligibility. Please include the receipt or proof of purchase with your return.
8. Refund Process: Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be automatically credited to your original payment method within 10 business days. Please note that the time it takes for your bank or credit card company to process and post the refund may vary.
If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at benjamin@zenluxehome.co.uk for further assistance.
Please review this Refund Policy carefully before making any purchase from our Online Store. By using the Online Store, you acknowledge and agree to comply with the terms and conditions outlined in this Policy. ZenLuxeHome reserves the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.